Reviews

Dropped my car off and it was ready in less than 4 hours. Guys were friendly and courteous

While the mechanics at this shop are fine, the service staff is a different story. I have never had a single issue with the actual mechanical work on my vehicle. In fact, their mechanical skill is the sole reason I have been a returning customer. Unfortunately, I am forced to find a new shop because the front desk service staff is completely unprofessional and toxic. During my last visit for a routine oil change, the service advisor crossed every professional boundary. He was trying to embarrass me in front of the mechanic, playing hostile passive-aggressive games, and acting "falsely familiar with me." I am a paying customer, not a participant in his emotional drama. He became so inappropriate that I had to tell him "That's not necessary" several times, and I had to directly state: "I don't want to talk. I'm just here to have my car serviced, not for any hassle." Instead of backing off, he threw a literal whine-fest and tried to shift the blame onto me. His behavior was so egregious that I immediately filled out their official online form and submitted a formal complaint. To make matters worse, a different employee called me later under the guise of customer service. It quickly became clear he wasn't calling to fix a terrible experience—he was just fishing for internal gossip, trying to dig for details about what I wrote in that online submission regarding his coworker. Also, another worker who was there was sent to jail for his behavior as well. The staff just isn't the quality I know I deserve to work with and can find elsewhere. One of the employees mocked choking when I told him I had been friends with his cousin who unfortunately had been strangled to death. I should have walked away then by such casual cruelty. It is a shame that a good garage is being ruined by the people running the counter. They treat a front desk like a chaotic personal living room instead of keeping it strictly service-only. I am completely finished dealing with this independent shop, I am never coming back, and I will take my business to a place that respects basic boundaries.

Called first, very pleasant and knowledgeable! Arrived, acknowledged my call and serviced my Mustang efficiently for the a/c charge!

I needed new brakes front and back and have been putting it off because of the cost. They worked with me and I was very happy.

Do NOT go here! I am in the neighborhood and wanted to check out their services with an oil change. I swung by Thu morning and was told that they don't take a walk in & all appointments need to be made on line. OK, I went home an made an appointment for Fri 8AM - the first appointment for the day. That Thur afternoon, I got a text message "Good afternoon, due to the heat we suggest you dropping the car off at the earliest convenance." Fri morning, I swung by around 0750 and said I'll wait for the service. I was told that they need to car to be dropped and they even sent out the text messages yesterday, notice they spinned the story from their "suggest" text language. They have 12 cars waiting. See message I copied & pasted above. The text message they sent did communicate the situation presented Fri morning when I showed up for my appointments. Text stated "suggested ", nothing about can't do it or won't take "wait" service because there's about 12 other cars; they can't honor their appt and try to blame it on me that I don't respect their machinist's pace due to the heat. That's BS, I understand due to the heat it can takes: longer maybe an 1hr oil change take 2 hrs, which I am OK. But if it's 3 hrs or longer. I don't even talk to their mechanic to disrespect the mechanic. The problem is how they run the shop: they could respect their mechanic by providing (a) a better temperature area, or (b) have more mechanics, or (c) book less , or (d) rescheduled when they are behind. No "suggest" as texted, then don't honor their appointment when their customer showed up, worse try to blame it on their customer. That is disrespectful to their customer, dishonorable, that's not how to run a business. Blame on the heat, their customer, whatever. Who manage the shop? How's their customer suppose to know there shop scheduling/workload issue? Are the customer supposeto manage those isses for them? "Suggest " means what suggest means. There are alternate options a-d which they poorly did not choose to take to manage things according when they run into issues to be respectful to their mechanic & their customer.....take ownership: you are to run your business properly through options a-d or other approaches than accusing your customers after you can't honor your appointment. Pathetic! Do I understand the heat lead to their work issue? YES. Is it acceptable to accuse their customer management & not reschedule things if they are 12 cars behind and wait till their customer show up, turn the customer around and blame onnthe customer? NO, Totally UNACCEPTABLE! I walked away as I can imagine the excuses & unreasonableness when a job is not done right, if I have my car's work done there. Just not worth it!There are plenty of shops around rather than dealing with this types of service and waste your time!

Courteous Service and for a great price.

They replaced the starter and did an oil change. It was an incredible experience. They were very responsive to questions and answered all of my texts in a timely fashion. I will be taking both of my cars there from now on. Highly recommend

So helpful and informative

Their staff was super friendly and helpful. They were patient and helped me fully understand what was wrong and make a balanced choice on what repairs I needed to do first. Will definitely return.

Great place fixed my rim and tire had great communications would definitely recommend this place